Code of Conduct

This Code applies to every reader who provides guidance through Seventy Souls, and to every session conducted on our website or in our applications. It is published so that clients know the standard they are entitled to receive, and so that readers know the standard they are required to keep.

A reading is personal and intuitive guidance. It is offered for reflection. It is not a factual prediction, and it is not a substitute for medical, legal, financial, psychological, or emergency services.

The quality of a reading begins with the quality of the language. A client should never have to interpret careless writing in order to understand the guidance.

A session exists to answer the question that was brought to it. It begins promptly, it stays with that question, and it ends when the answer has been given.

• ✓Open with a polite acknowledgement, then address the question directly.
• ✓Do not drag out the session. Do not add unnecessary messages in order to extend the time, the transcript, or the charge.
• ✓If a question needs a short answer, give the short answer. Length is not a measure of care.
• ✓If clarification is required, ask for it once, and in plain terms. Do not circle the same point.
• ✓Close the session clearly once the question has been addressed. Invite a further question only when the client asks for one.
• ✓If a client is in distress, or describes an emergency, direct them to the appropriate professional or emergency service. Do not continue a reading in place of that help.

Other services in this field sometimes rely on fear, vague language, and pressure to continue. Those practices have no place on Seventy Souls. The distinction below is the standard we keep, and the standard a client may expect.

In particular, a reader will not promise that a named person will return, that a sum of money will arrive, that an illness will pass, or that a legal or professional matter will resolve in a stated way. Honesty includes the willingness to say that an outcome cannot be known.

Every client is addressed with respect, regardless of the question, the belief, or the decision they are considering. A disagreement is handled politely. It is never handled with sarcasm or contempt.

Sessions are private. A reader does not repeat what was said, does not ask for information that is not needed for the question, and does not request copies of private documents, photographs, or account details.

A client who believes a session did not meet this Code may write to contact@seventysouls.com. Please include the account email address and a short account of what occurred. We review conduct concerns, and we review them against this page.

A reader who does not keep this Code may be corrected, suspended, or removed. Agreement to this Code is a condition of offering readings on Seventy Souls. The commercial terms of a session, including refunds, are set out in our Terms of Service and our Refund Policy.