Terms of Service

Welcome to Ergodic Technologies ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our applications ("Apps") and any related services. By downloading, accessing, or using our Apps, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Apps.

1. Acceptance of Terms

By using our Apps, you confirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into these Terms. If you are under the age of majority, you must have the consent of a parent or legal guardian.

2. Changes to Terms

We may update these Terms from time to time. Any changes will be effective upon posting within the Apps or on our website. Your continued use of the Apps after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Description of Services

Our Apps provide users with psychic and spiritual guidance services through chat, phone, and video sessions with vetted psychic advisors. We reserve the right to modify or discontinue, temporarily or permanently, the Apps or any features or portions thereof without prior notice.

4. Eligibility

The Apps are intended for users who are at least 13 years old. If you are under 13, you may not use the Apps.

5. License and Access

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Apps for personal, non-commercial purposes, subject to these Terms. You agree not to use the Apps for any other purpose.

6. User Accounts

You may be required to create an account to use certain features of the Apps. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.

7. In‑App Purchases, Subscriptions, and Trials

Our Apps may offer:

• Auto‑Renewable Subscriptions: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions through your account settings in the Apple App Store and Google Play Store.
• Free Trials: We may offer free trials for certain subscriptions or services. Unless canceled at least 24 hours before the end of the trial period, the trial will automatically convert to a paid subscription, and your account will be charged accordingly.
• Lifetime Purchases: Grants indefinite access to specific features or content, subject to these Terms.
  • Usage Limits: To ensure service stability and manage high‑cost computing (such as AI processing), we reserve the right to apply rate limits or fair‑usage caps on Lifetime accounts.
  • Abuse Policy: Excessive usage that bypasses standard interface limits or indicates automated/bot behavior may result in temporary or permanent restriction of access to ensure quality of service for all users.
• Virtual Currency: You may purchase virtual currency to use within the Apps. The virtual currency has no real‑world value, is non‑transferable, and cannot be exchanged for cash or any form of legal tender.
• Price Changes: Any change in subscription price will be carried out in accordance with the notification and consent procedures set by the Apple App Store and Google Play Store. You may cancel your subscription through the relevant store settings before the new price takes effect.

8. Payment and Billing

Payments for in‑app purchases, subscriptions, and trials are processed through the platform's payment system (e.g., Apple App Store, Google Play Store). By making a purchase, you agree to the platform's terms and conditions and authorize them to charge your payment method.

Please refer to the terms and conditions of the Apple App Store and Google Play Store for additional information.

9. Refund Policy

All sales are final. Refund requests are subject to the refund policies of the platform through which you made the purchase. We do not offer refunds or credits for unused services, accidental purchases, or cancellations made after the renewal period.

• Discretionary Credits: At our sole discretion, we may offer refunds in the form of service credits. Such credits are not guaranteed and are evaluated on a case‑by‑case basis.
• Exclusions: Promotional offers, discounted bundles, and "special deal" purchases are strictly non‑refundable and ineligible for credit consideration.
• Anti‑Abuse: We reserve the right to deny any credit request or revoke existing credits if we detect abusive refund behavior or fraudulent activity.

10. User Conduct

You agree not to:

• Use the Apps for any unlawful purpose.
• Violate any applicable laws or regulations.
• Infringe upon the rights of others, including intellectual property rights.
• Upload or transmit viruses, malware, or any other harmful code.
• Interfere with or disrupt the integrity or performance of the Apps.
• Attempt to gain unauthorized access to any systems or networks.
• Reverse engineer the Apps.
• Use the Apps in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, or interfere with any other party's use and enjoyment of the Apps.
• Harvest, collect, or store personal data about other users without their express consent.

11. User‑Generated Content

Our Apps may allow you to submit, post, or display content ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the Apps.

You represent and warrant that:

• You own or have the necessary rights to the User Content.
• The User Content does not violate any laws or infringe upon the rights of any third party.

We reserve the right, but are not obligated, to monitor, edit, or remove any User Content at our discretion. We may remove or disable access to UGC that violates these Terms or applicable law.

Notice and Action: To report illegal or infringing content, please e‑mail contact@seventysouls.com. We review within 48 hours and will provide a reasoned decision; you may appeal by replying to our notice.

12. Copyright / DMCA Takedown Procedure

12.1 Copyright Contact

E‑mail: contact@seventysouls.com

Postal Address:
Ergodic Technologies Bilişim Limited Şirketi
19 Mayıs Mh. Turaboğlu Sk. Hamdiye Yazgan İş Merkezi No:4
İç Kapı No:2 Kadıköy / İstanbul, Türkiye

12.2 How to Submit a DMCA Notice

Include:

1. Identification of the copyrighted work claimed to be infringed.
2. Identification of the allegedly infringing material and its location (URL, screenshot, or chat ID).
3. Your name, address, telephone (optional), and e‑mail.
4. Statement of good faith belief that the use is unauthorized.
5. Statement, under penalty of perjury, that the information is accurate and you are authorized to act.
6. Physical or electronic signature.

12.3 Our Procedure

We will expeditiously remove or disable the material and notify the uploader that it has been removed.

12.4 Counter Notice

If you believe material was removed in error, send a counter notice containing:

1. Your contact information.
2. Identification of the material and its prior location.
3. Statement under penalty of perjury of good faith belief the removal was a mistake.
4. Statement consenting to jurisdiction of the competent courts in İstanbul, Türkiye.
5. Signature.

If we receive no court notice within 10 business days, we may restore the material.

12.5 Repeat Infringer Policy

Accounts that receive two or more valid DMCA notices within six months may be suspended or terminated.

13. EU Notice and Action & Statement of Reasons (DSA Art. 16–17)

13.1 How to Report Illegal Content

Please e‑mail contact@seventysouls.com with a description or screenshot of the material you believe is unlawful. We review all reports within 48 hours.

13.2 Our Response & Statement of Reasons

When we remove or disable access to any content — whether for illegality or for breach of these Terms — we will:

• Notify the affected user of the decision,
• Provide a concise statement of reasons as required by Article 17 DSA, and
• Offer an internal appeal process via reply to the same notice.

14. Intellectual Property Rights

All content, features, and functionality (including but not limited to text, graphics, logos, images, and software) are owned by us or our licensors and are protected by intellectual property laws. You are prohibited from copying, modifying, distributing, or creating derivative works from any content without our express written permission.

15. No Professional Advice & AI Disclaimer

Some responses are generated by artificial intelligence systems and may be inaccurate. The Apps provide entertainment and general information only and do not constitute legal, medical, mental health, financial, or other professional advice. You should not rely on any information or guidance provided through the Apps as a substitute for professional consultation. If you are experiencing a crisis, please contact appropriate emergency or professional services immediately.

16. Assumption of Risk

You acknowledge and agree that the use of psychic guidance services is inherently subjective and that readings, interpretations, and advice provided through the Apps are matters of personal belief and opinion. You assume full responsibility for any decisions you make based on information obtained through the Apps. We expressly disclaim any liability for outcomes or consequences arising from your reliance on such information.

17. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using the Apps, you consent to the collection and use of your information as outlined in the Privacy Policy.

18. Disclaimers

• No Warranty: The Apps are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We do not warrant that the Apps will be uninterrupted, error‑free, or free of viruses or other harmful components.
• No Responsibility for User Content: We are not responsible or liable for any User Content or other third‑party content.
• No Guarantee of Accuracy: We do not guarantee the accuracy, completeness, or usefulness of any information provided through the Apps, including but not limited to psychic readings, spiritual guidance, or any AI‑generated content.

19. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Apps.
• Any conduct or content of any third party on the Apps.
• Unauthorized access, use, or alteration of your transmissions or content.
• Any reliance on psychic readings, spiritual guidance, or other content provided through the Apps.

In no event shall our total aggregate liability exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

20. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, and our respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your violation of these Terms.
• Your use of the Apps.
• Your violation of any rights of another person or entity.

21. Termination

We may suspend or terminate your access to the Apps at any time, without notice, for any reason, including but not limited to violation of these Terms. Upon termination, all licenses and rights granted to you in these Terms will immediately cease.

22. Governing Law and Jurisdiction

These Terms and any disputes related to them or the Apps will be governed by and construed in accordance with the laws of Türkiye, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within Istanbul, Türkiye for the purpose of litigating all such claims or disputes.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Apps and supersede any prior agreements.

25. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

26. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, power failures, internet outages, or government actions.

27. Contact Us

If you have any questions about these Terms, please contact us at contact@seventysouls.com.